We're here to help if you need to cancel your order! Below are the steps and important details about our order cancellation process.
π Can I Cancel My Order?
You can cancel your order within 1 hour of placing it, as long as it hasnβt been processed or shipped. After that, cancellations may not be possible.
π How to Request a Cancellation
To cancel your order:
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Log in to your account.
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Go to My Orders.
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Click on the order you'd like to cancel.
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If it's still eligible, you'll see a "Cancel Order" button.
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Click the button and confirm your cancellation.
If you donβt see the cancel option, it means your order is already being processed. Please contact our support team for assistance.
π‘ Issues with Your Order?
If you're trying to cancel because of any of the following, weβre here to help:
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You ordered the wrong size
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You received a damaged or broken item
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Thereβs an issue with your delivery
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You changed your mind after receiving the product
In these cases, it may be better to request a return, replacement, or exchange rather than a cancellation. Please submit a request and include photos if your item is damaged. Our team will review and offer the best solution.
π¬ Need Help?
If your order has already been processed or shipped, our team can help you with alternative options like:
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Refusing delivery
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Initiating a return
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Exchanging items (if applicable)
Click here to contact us and our team will be happy to assist you!
π Things to Keep in Mind
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Cancellation is not guaranteed after processing begins.
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Refunds for canceled orders typically appear in your account within 5β7 business days.
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Customized or made-to-order items may not be cancelable.
Still have questions? Reach out to us via chat, email, or submit a support request.
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